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- About the inquiry
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- Final report: Customers First - Service, Safety, Choice
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- Customers First: Service, Safety, Choice
- Overview
- Draft recommendations
- 1. More taxis
- 2. More hire cars – Pre-Booked Only (PBO) cabs
- 3. Additional zone changes
- 4. More diverse and better vehicles
- 5. More networks and more choices for taxi businesses
- 6. Better quality drivers
- 7. Improved safety for customers and drivers
- 8. Empowering consumers
- 9. A new system of approval and responsibility for service
- 10. More accessible services
- 11. Improved regulation and a more effective regulator
- 12. New and more flexible taxi services
- 13. Fares
- 14. Reducing the service fee for electronic payments
- Draft report: Customers First: Service, Safety, Choice audio files
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