Draft recommendations
The draft report proposes 145 draft recommendations that aim to improve and increase supply, restore trust and boost demand.
Increase and improve supply
- More taxis
- More hire cars – Pre-Booked Only (PBO) cabs
- Additional zone changes
- More diverse and better vehicles
- More networks and more choices for taxi businesses
Restore trust
- Better quality drivers
- Improved safety for customers and drivers
- Empowering consumers
- A new system of approval and responsibility for service
- More accessible services
- Improved regulation and a more effective regulator
Boost demand
Changing terminology
The inquiry is recommending the replacement of the existing taxi industry accreditation scheme with a more streamlined, less costly and more accountable system of approval and responsibility (Recommendations 9.1 to 9.11). This scheme, and related recommendations in the reform package, changes the current terminology applying to some elements of the industry. The inquiry’s recommendations adopt the proposed new terminology.
| Current | Proposed |
|---|---|
| Licence holder | Licence holder (applies only to current licence holders who choose to not operate a vehicle) |
| Taxi licence holder Responsible person/Assignee Taxi operator Hire car operator |
Commercial passenger vehicle permit holder (applies to existing licence holders who operate a vehicle and purchasers of new licences, and to existing taxi and hire car operators) |
| Network Service Provider | Authorised Taxi Organisation (ATO) |
| Hire car | Pre-booked only cab (PBO) |