About the inquiryThe Terms of Reference, set by the Victorian Government, required the Taxi Services Commission to conduct the inquiry and to undertake a comprehensive investigation into all aspects of the taxi and hire car industry and recommend a set of reforms to the government focused on achieving better outcomes for the travelling public.
The issues considered by the inquiry were complex, long standing and required thorough examination and openness to different ideas and perspective and the different models and approaches to taxi and hire car regulation in Australia and overseas were also examined.
The inquiry formally commenced on 12 May 2011 with the release of its first official background paper titled Setting the Scene. Its draft report Customers First: Service, Safety, Choice was released for public comment on 31 May 2012.
Submissions to Customers First: Service, Safety, Choice closed on 13 July 2012.
The inquiry delivered its Final Report to the Victorian Government on 28 September 2012.